Uncanny AI - Terms of Service

Uncanny AI Translation Services – Terms and Conditions

Uncanny (“Uncanny,” “we,” “our,” or “us”), also known as “Uncanny Spółka Z Ograniczoną Odpowiedzialnością”, a Polish Limited Liability Company registered under the KRS Number: 0001071590, Tax ID / NIP: 6793284129 with its registered seat at Kraków 30-535, Krakusa 9 / 21 Street, specializes in AI-powered translation services and provides an online platform for users seeking translation & localization solutions.

The user (“You”, “User”, or “Customer”) wishes to utilize Uncanny’s translation services for various purposes, whether business or personal. In order to facilitate this, Uncanny grants access to its platform and services according to these Terms and Conditions.

These Terms and Conditions can be accessed, downloaded, and printed by the Customer.

Please note that Uncanny does not retain a saved copy of this agreement text post-acceptance.

THIS IS A LEGALLY BINDING AGREEMENT BETWEEN YOU AND UNCANNY

Table of Contents

Definitions
Service Provision
Liability and Waiver
Payment and Refunds
Termination
Copyright and Intellectual Property
Disclaimer of Warranties/Limitation of Liability
Governing Law and Jurisdiction
Force Majeure:
Data Privacy and Confidentiality
Responsibilities and Duties of the Customer
Right of Cancellation
Miscellaneous

1. Definitions

1.1 “Agreement” refers to the mutual understanding between the Customer and Uncanny concerning the utilization of Uncanny’s services in adherence to these Terms and Conditions.

1.2 “Platform” signifies the online environment provided by Uncanny where the translation services are offered.

1.3 “Content” means any text, data, or information input by the Customer for the purpose of translation.

1.4 “Works” refers exclusively to the output generated by Uncanny’s service as a result of processing materials uploaded by the Customer. “Works” encompasses only the direct products of this processing and does not include any underlying code, algorithms, software, or intellectual property integral to Uncanny’s translation engine or any other tools used by Uncanny. The rights transferred to the Customer pertain solely to these processed outputs and not to any foundational or core technologies employed by Uncanny.

2. Service Provision

2.1 The Business: Uncanny offers a platform that facilitates AI-powered translations for static content. The quality and accuracy of translations, while derived from advanced algorithms and automation tools, are not guaranteed and may vary. In addition to the Uncanny API and translation systems, Uncanny provides multiple quality of life systems that help organize the process of translation and localization of video games and entertainment media.

2.2 Our Services: Uncanny caters to a wide range of industries, including but not limited to entertainment, gaming, software development, and e-commerce. Our application core usage focuses on video game development, but the usage of the Uncanny API allows for the translations of almost any static content such as movie subtitles, video game interfaces, websites, and more.

2.3 Maintenance: The platform may undergo periodic maintenance, during which the services might be temporarily unavailable.

2.4 Future Features: Uncanny is in the process of expanding its service suite to include advanced features such as deep fakes, voice-overs, rendering tools, and plugins for platforms like Unity3D and Unreal Engine, as well as offering a dedicated Language CDN. While these features are indicative of our future direction, they are not currently available and will be introduced at a later date. Our competitive advantages lie in speed, contextual efficacy, independent patching and distribution, automation in trailer production, and video rendering capabilities and quality of life features.

2.5 Updates to These Terms and Conditions

2.5.1 Uncanny reserves the right to modify or amend these Terms and Conditions at its discretion. When significant changes are made, Uncanny will notify registered users by email of the updates.

2.5.2 Within the notification itself, the Users will be given a specified period (e.g., 30 days) from the date of the notification to review and familiarize themselves with the revised terms. If a user disagrees with any changes made to these Terms and Conditions, they have the right to terminate their agreement with Uncanny within that specified period.

2.5.3 Continued use of Uncanny’s services after the specified review period will constitute acceptance of the revised terms.

2.6 Pricing Changes

2.6.1 Uncanny’s pricing is influenced by various factors, including the costs associated with the utilization of external large language model APIs. As such, we reserve the right to adjust our pricing.

2.6.2 Any changes to the pricing will be communicated to registered users via email or through notifications within the platform. Depending on the nature of the change, a notice period may be provided before the new pricing takes effect. However, in certain circumstances, pricing changes may be implemented with immediate effect.

2.6.3 It is the responsibility of the users to stay informed about any changes to the pricing structure. Continued use of Uncanny’s services after any price adjustment signifies acceptance of the new pricing terms.

3. Liability and Waiver

3.1 Uncanny employs cutting-edge technology to facilitate translations, which is still experimental and in the alpha stage. Uncanny assumes no liability for errors, inaccuracies, or omissions therein. Users are urged to diligently review and verify translations before their final application.

3.2 Acting as an aggregator for a myriad of extensive language models, including GPT-3.5, GPT-4, and others, Uncanny disclaims liability for the methodologies underlying these models or their outputs. Upon selecting a language model, users recognize and accept the inherent variability and unpredictability intrinsic to each.

3.3 Uncanny’s platform acts strictly as a translation medium, processing user-provided content without endorsing, authenticating, or assessing it. Thus, Uncanny is not accountable for the content’s origin, intention, or subsequent implications.

3.4 All liabilities concerning the content generated via Uncanny’s service are expressly disclaimed. Users bear sole responsibility for any legal or other repercussions stemming from the deployment or circulation of translated material.

3.5 Given the extensive datasets training language models, Uncanny cannot ensure that translations bypass copyrighted or trademarked phrases. While precision remains our hallmark, an upcoming “Trademark & Copyright UncannyShield” feature in Uncanny version 2.6 seeks to actively spot potential trademarked or copyrighted phrases from accessible public databases. Notwithstanding, the responsibility to determine the translation’s safety and relevance rests squarely on the user.

3.6 Uncanny, despite its commitment to accuracy, absolves itself from responsibility for any perceived copyright violations or any unintended similarities between its translations and existing content.

3.7 Data Storage Responsibility: While Uncanny employs the highest industry standards regarding data organization, system security, and data backups, and maintains a comprehensive Business Continuity Plan as well as Disaster Recovery Plan for its cloud infrastructure, Uncanny cannot guarantee absolute immunity from data loss. As an added layer of data loss safety, Uncanny offers a snapshot tool allowing users to export and backup their data. It is recommended that users make regular use of this feature to ensure data security. Notwithstanding these precautions, Uncanny shall not be held responsible for any loss of user data stored on our platform.

4. Payment and Refunds

4.1 Subscription Details (Currently Inactive)

Our subscription model is currently inactive. We plan to begin offering subscription plans by the end of 2024. Details regarding payment methods, subscription options, cancellation, and refund policies for our services will be announced prior to the launch and require client approval before going into effect. The goal of subscriptions will be to primarily provide a hosting service and access to user panel with an allocated baseline of translation processing capacity allocated on a per-month basis.

4.2 Project-Based Fee Structure (Currently in Effect)

Each project undertaken by Uncanny will have its fees determined individually, on a project-by-project basis. These costs are to be agreed upon by the client after an initial approval of the estimated costs. This agreement must be in place before any work begins.

Notably, the transfer of intellectual property (IP) rights for the translations created by Uncanny will occur only after the client has paid the agreed-upon invoice in full. This condition supersedes any other terms within the service agreement, ensuring that the transfer of IP rights is contingent upon the completion of payment by the client.

4.3 Detailed Refunds Section

Refunds related to Uncanny’s AI translation services are subject to our discretion. We do not offer prorated or partial refunds for monthly subscriptions, as the subscription model is currently inactive and planned for a future launch.

4.3.1 Refund requests for any orders submitted for translations through a third-party provider via our service will not be accepted, regardless of the product’s quality delivered by the third-party provider.

4.3.2 Submitting a request for a refund does not guarantee approval. Uncanny reserves the right to determine, on a case-by-case basis, whether a refund is warranted.

4.4 General Payment Terms

Customers are encouraged to stay informed by periodically reviewing our Terms and Conditions or contacting Uncanny’s support team for updates.
Until further details are released, any existing arrangements or understandings between Uncanny and its customers regarding payments and refunds remain provisional and subject to change.
The specifics of payment authorizations, billing cycles, and automatic renewal policies will be detailed further once our subscription model becomes active.
Pricing for all services, including those yet to be activated, is subject to change upon 10 days’ notice from us. This notice may be provided via email, posting on our website, or directly within the service itself.
Submitting a request for a refund does not guarantee its approval. Uncanny reserves the right to determine, on a case-by-case basis, whether a refund is warranted.

5. Termination

5.1 Your right to access and use Uncanny’s platform and services will remain effective until terminated in accordance with these Terms. Uncanny reserves the right to revoke the license granted to you herein. If Uncanny does so, it may terminate your access to and use of the platform and services and may, in its sole discretion, maintain or delete your Account and any associated content.

5.2 Uncanny may suspend, terminate, modify, or delete your Account or rights thereto with or without prior notice to you, at any time for any reason or for no reason, including, but not limited to, any violation or suspected violation of these Terms or any other reason that Uncanny, in its sole discretion, determines is appropriate. For instance, your Account may be deleted without warning if Uncanny believes you have provided false information, or if such information becomes inaccurate or incomplete.

5.3 You may close your Account by submitting a request to Uncanny’s designated support email. Uncanny may terminate your Account, at its discretion, if it has been inactive for a period of at least 12 months. An Account will be considered inactive if you do not log on to Uncanny’s platform using your credentials.

5.4 Upon any termination or suspension of your Account, your right to access and use Uncanny’s platform and services will immediately cease. Uncanny also reserves the right to refuse service to anyone and to remove content for any reason whatsoever in its sole discretion.

5.5 The provisions of Sections 1, 2, 3, 4, 6, 7, 8, 9, 10, 11, 12, and 13 will survive any termination of these Terms of Service.

6. Copyright and Intellectual Property

6.1 Service Access Rights: Uncanny bestows upon the Customer a global, non-exclusive license to access and use the services. This license is non-transferable, non-sublicensable, and is contingent upon the agreement’s terms, duration, and the pre-agreed number of authorized internal users.

6.2 Usage of Documentation and Supportive Materials: The Customer is granted a worldwide, non-exclusive right by Uncanny to access and employ related documentation and supplementary materials. This allows the Customer to duplicate and distribute these resources among its internal users or associated contractors, ensuring the services are applied accurately.

6.3 Code Access and Alteration: Uncanny permits the Customer a non-exclusive right to make use of any provided code examples for educational and internal development. This encompasses the right to replicate, adjust, distribute, and to establish and disseminate derivative products without time or location restrictions.

6.4 Data and Content Usage: Although the Customer retains all proprietary rights to the content and any data processed by the service, they grant Uncanny a non-exclusive, global license to employ this content and data exclusively for rendering services. This incorporates temporary storage, alteration, handling, and transmission. Uncanny may grant these rights to its associates to ensure the service is delivered as outlined in the Agreement.

6.5 Ownership of Translated Content: Uncanny does not assert any copyright ownership over translations created by the Customer via our services. If, by any chance, any translation is deemed copyrightable in Uncanny’s favor, Uncanny instantaneously grants the Customer a comprehensive, global right to use, modify, and distribute these translations, including creating Derivative Works without limitations.

6.6 Data Usage and Model Training:

Consent for Training: Uncanny assures it will not train language models using the Customer’s data without explicit prior consent.
External Model Training: Data submitted by the Customer will not be provided to any external large language model API or company for training. Unless specifically requested by the Customer, the data remains exempt from training processes.
Intellectual Property Assurance: Uncanny commits to respecting the intellectual property of its customers. For instance, if AAA game localization data is uploaded to our platform, Uncanny will only process it and will not claim it as its intellectual property. Uncanny only receives the necessary rights to reprocess the data and channel it through the relevant APIs. It’s essential to note that when using commercial LLM platforms including OpenAI Chat GPT API the submitted data is isolated and is not repurposed or used for further model training.

6.7 Transfer and Rights under Polish Intellectual Property Law:

Transfer of Rights: Upon the creation of any Works or their constituent elements, regardless of completion status, Uncanny irrevocably transfers to the Customer all economic copyrights. This encompasses all fields of exploitation known at the time of this agreement, particularly as delineated in Article 50 (pertaining to non-software Works) and Article 74 Section 4 (related to software Works) of the Act of 4 February 1994 on copyright and related rights. This transfer is comprehensive and includes:

Full or partial reproduction of the Work, by any means, including necessary reproductions for its loading, display, running, transmission, and storage.
Storage using any technique on any medium, including but not limited to magnetic, digital, and photosensitive means, and copying to other formats.
Public showcasing and playback, even in virtual or augmented reality settings.
Unlimited duplication across any medium or technique.
Data entry into computer memory, servers, internet platforms, and devices such as smartphones and tablets.
Distribution methods that allow the public to access the Work anytime, anywhere.
Broadcasting through varied channels, including digital platforms and internet streaming services.
Work digitization and format transformation.
Use of the Work for promotional and marketing purposes across all mediums.
Marketing of recorded media in various formats and their lending or renting.

For software-specific Works:

Permanent or temporary reproduction, especially when loading, displaying, running, transmission, or storage demands such reproduction.
Translation, adaptation, arrangement, and other modifications, without affecting the rights of the individual who modifies the software.
Distribution, including the renting or lending of software or its copies.

It’s crucial to emphasize that these rights are applicable to both the entirety of the Works and their individual elements, irrespective of their completion status. This also includes materials used during the creation process, such as drafts, sketches, and other preparatory Works. Uncanny’s intention is to transfer all rights to the Customer without any constraints, enabling the Customer to freely utilize the Works in all conceivable configurations.

Rights to Future Exploitations: Uncanny grants the Customer an irrevocable right to automatically obtain rights for using the Works in any fields of exploitation developed post-agreement. The Customer will acquire these rights upon their emergence without needing to notify Uncanny.

Continuity of Transferred Rights: Both parties acknowledge that all proprietary and intellectual property rights mentioned herein also apply to all elements and versions of the Works provided and developed by Uncanny before this Agreement.

6.8 Liability Concerning Copyrighted Materials

Protection from Illegitimate Submissions: If a user uploads stolen or copyrighted materials, which Uncanny then processes or translates, Uncanny will adhere to the standard practice of transferring any copyrights it might have on the processed Works to the Customer. However, Uncanny expressly states and the Customer acknowledges that the primary responsibility for ensuring the legitimacy of the uploaded content lies with the Customer.

No Assumption of Validity: The act of processing or translating submitted materials by Uncanny does not imply an endorsement or validation of the original content’s copyright status. Uncanny does not have the means to verify the copyright status of every piece of content it receives and processes.

Indemnification from Copyright Violations: The Customer agrees to indemnify, defend, and hold harmless Uncanny from and against any and all claims, damages, liabilities, costs, losses, and expenses arising out of or related to any claim concerning the copyrighted status of the content they provided. This includes any claim of copyright infringement or other intellectual property violations resulting from the use, translation, or processing of content the Customer provided.

7. Disclaimer of Warranties/Limitation of Liability

7.1 Uncanny assures the Customer that: (i) it holds the requisite ownership or licensing rights to the service, enabling it to confer the rights, licenses, and services outlined herein and for the Customer to avail of the service; (ii) the service neither infringes nor misappropriates any third-party intellectual property rights; and (iii) Uncanny abides by all relevant laws and regulations pertinent to its operations under these Terms and the delivery of its services.

7.2 Barring the explicit guarantees stated herein, Uncanny provides no warranties, be they overt, implied, or statutory. This includes, but isn’t limited to, warranties of merchantability, non-infringement, and fitness for a specific utility, concerning any aspect under this Agreement, including software services and translation services. Save for the assurances given here, the Customer recognizes that Uncanny does not guarantee uninterrupted, flawless, entirely secure access to translated content or that its security measures are impervious to breaches.

7.3 Uncanny expressly distances itself from any responsibility concerning repercussions stemming solely from your engagement with or usage of the service or arising directly from the content provided by the Customer. Any material acquired from or via the service is accessed at the Customer’s discretion and peril. The Customer bears sole responsibility for any harm to their computing systems or data loss resulting from downloads. Uncanny disavows any responsibility for computer malware or analogous harmful elements downloaded to your device.

7.4 Uncanny neither endorses nor assumes responsibility for any third parties, their offerings, or their services. Interactions with such third parties are at the Customer’s sole risk.

7.5 Uncanny is absolved from liability for any losses you might sustain due to unauthorized access to or use of your service account, whether you’re aware of such access or not.

7.6 The Customer agrees to indemnify and shield Uncanny, its affiliates, stakeholders, employees, representatives, and suppliers, from any claims, damages, liabilities, or expenses (including legal fees) arising from or related to the Customer’s use of the service.

7.7 These terms are designed to circumscribe our responsibilities within the bounds permitted by applicable law. They do not curtail liability for fraud, fraudulent misrepresentation, or death/personal injury resulting from negligence or intentional misconduct.

7.8 Except as outlined in this section, Uncanny’s liability is confined to breaches of these terms, subject to prevailing law.

7.9 Business users and organizations concur that, where permissible by law, they will indemnify Uncanny, its directors, officers, employees, and contractors against any third-party legal proceedings, including government actions, arising from their unlawful use of the services or breaches of these terms. This indemnification encompasses any liability or expense from claims, losses, damages, judgments, fines, litigation costs, and attorney fees.

7.10 Entities legally exempt from certain obligations, such as indemnification, are not bound by these responsibilities under these terms.

7.11 Uncanny disclaims liability for:

– Loss of profits, revenues, business opportunities, goodwill, or anticipated savings.

– Indirect or consequential loss.

– Punitive damages.

8. Governing Law and Jurisdiction

Any disputes arising from this Agreement will be governed by the laws of the Republic of Poland. Disputes shall be resolved in the competent courts of Poland in the city of Warsaw.

9. Force Majeure:

9.1 Definition: “Force Majeure” shall mean any unforeseen event or circumstance beyond the reasonable control of Uncanny that prevents or delays its performance under these Terms of Service. This includes, but is not limited to, natural disasters (e.g., earthquakes, floods, hurricanes), wars, civil disturbances, terrorist acts, government actions, epidemics, pandemics, strikes, lockouts, or other major disruptions.

9.2 Obligation Suspension: In the event of a Force Majeure, Uncanny’s obligations to perform under these Terms of Service will be temporarily suspended for the duration of the Force Majeure event.

9.3 Notification: Should a Force Majeure event occur that affects Uncanny’s ability to perform, Uncanny will promptly inform the Customer, detailing the nature and expected duration of the event, as well as any measures being taken to address and mitigate its effects.

9.4 Efforts to Resume Performance: Uncanny commits to making reasonable efforts to resume its responsibilities and rectify any disturbances caused by the Force Majeure event as swiftly as feasible.

9.5 Right to Terminate: If the Force Majeure event continues for more than 60 consecutive days, either Uncanny or the Customer may opt to terminate their engagement under these Terms of Service by providing written notice to the other party. Neither party will be held liable for any damages or losses resulting from such termination due to Force Majeure.

9.6 Financial Conditions Exclusion: It is explicitly stated that any failure to perform resulting from economic hardships, changes in market conditions, or financial instability will not be considered a Force Majeure event under these Terms of Service.

10. Data Privacy and Confidentiality

10.1 General Commitment: Uncanny is dedicated to safeguarding the privacy and confidentiality of its users’ personal information. All practices related to data collection, processing, storage, and sharing are formulated with paramount concern for user privacy and adhere strictly to pertinent laws and regulations.

10.2 Information Collected: Uncanny gathers and processes the subsequent types of personal information:

– User emails

– Payment details

– Usage patterns (e.g., service utilization frequency, accessed features)

– Device specifications (e.g., device model, OS, browser variant)

– IP locations

– Cookies and web markers for site analytics and user inclinations

– Any supplementary data users willingly offer to Uncanny or that which is essential to amplify user experience and ensure effective service delivery.

10.3 Privacy Policy: For a thorough grasp of Uncanny’s user data management methods, please consult our Privacy Policy at https://uncanny.global/privacy-policy.

10.4 Data Handling:

Encryption of delicate data during transit and storage

Regular software updates and patches to counteract security vulnerabilities

Access to personal data is restricted strictly to authorized staff

Routine data backups to negate data loss

10.5 Third-Party Sharing: Uncanny pledges not to distribute, lease, or vend users’ sensitive and personal data to third parties without explicit consent, except when mandated by law or to meet its service commitments.

10.6 GDPR Compliance: For EU users, Uncanny adheres to the General Data Protection Regulation (GDPR).

This encompasses:

– Granting users access to their personal data upon request

– Facilitating users in modifying, updating, or erasing their personal data

– Ensuring users can oppose or limit their data processing

– Enforcing rigorous data security protocols

– Any data removal or access requests as per GDPR should be directed to privacy@uncanny.global. The designated data handler is Uncanny Spółka Z Ograniczoną Odpowiedzialnością.

10.7 California Consumer Privacy Act (CCPA): For California residents, Uncanny complies with the CCPA, ensuring:

– Users are informed about the personal data being gathered, utilized, distributed, or sold

– Users can resist the sale of their personal data

– Users can retrieve their personal data

– Users are entitled to unbiased service and cost, even if they invoke their privacy privileges

10.8 Other Jurisdictions: Uncanny perpetually observes international data protection mandates, updating its practices and guidelines to remain aligned with the regulations of its operational jurisdictions.

10.9 Cookies: Uncanny employs cookies to refine user experience. These cookies log user preferences, session data, and analytics to deliver custom services and enhance platform functionality. Users can opt to deactivate cookies via their browser, though this might impact the platform’s efficacy and user experience.

10.10 Consent: Utilizing Uncanny’s services signifies user consent to the gathering, processing, and storage of their personal data as described in this section and the detailed Privacy Policy. Users reserve the right to retract this consent, which might affect Uncanny’s service delivery.

10.11 Data Breaches: Should a data breach transpire, Uncanny is committed to promptly notifying impacted users in line with relevant laws, and swiftly acting to mitigate potential repercussions.

11. Responsibilities and Duties of the Customer

11.1 Usage Restrictions: The Customer is permitted to use the services exclusively for the stipulated purpose between both parties. Specifically, the Customer, including its Internal Users and End Users, must not use the services, translations produced through the services, or any related documentation unless explicitly authorized by Uncanny in writing.

This extends to:

a) Operating or engaging with critical infrastructure such as electrical grids, military equipment, medical devices, or any equipment where malfunction could result in unpredictable economic or physical harm.

b) Engaging in illicit activities, including the development of applications that breach third-party rights or any other legal mandates.

c) Employing the services for unsolicited advertising or spamming.

d) Conducting benchmarking or capacity testing of Uncanny’s technical infrastructure.

e) Creating or promoting products or services that predominantly offer machine translation functionalities.

f) Designing, marketing, or training a machine translation algorithm.

g) Transmitting any data to Uncanny that, due to legal restrictions, confidentiality obligations, export bans, or third-party rights, shouldn’t be processed or transmitted.

11.2 Access Security: The Customer must safeguard the access credentials provided by Uncanny and refrain from disclosing them to unauthorized entities. The repackaging or resale of access permissions or services access to third parties is prohibited unless otherwise agreed.

11.3 Legal Compliance with Data Handling: The Customer must adhere to all legal protocols concerning the collection, processing, and use of data conveyed to and processed by Uncanny under this agreement. This includes:

Finalizing a data processing agreement with Uncanny if there’s intent to send personal data.
Ensuring that personal data is not collected, processed, or used without explicit consent from the data subject or an adequate legal foundation.
Guaranteeing that Uncanny’s assistance is sought to establish these legal permissions where necessary.

11.4 Indemnification: The Customer shall shield and compensate Uncanny from any third-party claims, including required legal defense expenses, due to any negligent breach of this agreement by the Customer. In instances where claims arise, Uncanny will notify the Customer promptly and cooperate in the defense. Any settlements or recognitions of third-party claims by Uncanny will require the Customer’s consent.

11.5 Third-Party Applications: If the Customer accesses the services via Third-Party Applications, they must comply with the guidelines set by the third-party provider.

11.6 Legal Compliance: The Customer’s use of the services must be in line with all relevant laws, including export control regulations. The Customer shall not use the services to circumvent or undermine any economic, trade, or other sanctions imposed by any government, intergovernmental organization, or regulatory body.

12. Right of Cancellation (Customers from Germany)

12.1 General Overview: If the Customer is located in Germany and acts as a consumer in alignment with the German jurisdiction’s consumer protection regulations, the subsequent cancellation rights for paid services are applicable.

12.2 Cancellation Rights: The Customer possesses the right to cancel this contract without justification within a period of 14 days.

This 14-day cancellation window commences from the date the contract is finalized.

To enact this cancellation right, the Customer must convey their decision to terminate the contract to Uncanny (Uncanny Spółka Z Ograniczoną Odpowiedzialnością, privacy@uncanny.global) through a clear declaration via email.

For the cancellation to be valid within the specified period, the Customer’s notification regarding their decision to cancel must be sent before the 14-day window concludes.

12.3 Implications of Cancellation: Upon the Customer’s contract cancellation, Uncanny will refund all payments made by the Customer, inclusive of delivery costs (excluding additional costs if the Customer chose a delivery method other than the cheapest standard option provided), without any undue delays. The refund will be processed within 14 days from the day Uncanny is informed of the Customer’s decision to cancel the contract. The refund method will mirror the payment method employed by the Customer for the initial transaction unless an alternative method is expressly agreed upon. The Customer won’t be charged any fees for this reimbursement.

Should the Customer have initiated the receipt of services within the cancellation period, they are obligated to compensate Uncanny proportionally for the services rendered up to the point of communication about the contract’s cancellation.

12.4 Standard Cancellation Form:

To Uncanny Spółka Z Ograniczoną Odpowiedzialnością, [xxxxxxxxx], privacy@uncanny.global:

I/We () hereby notify my/our () intention to cancel my/our () contract for the following service (),
Initiated on ()/received on (),
Consumer’s Name,
Consumer’s Address,
Signature (only if submitted in paper format),
Date

(*) Please strike out as applicable.

13. Miscellaneous

13.1 These Terms and Conditions may be updated from time to time. Customers are advised to review them periodically.

Changelog

October 11th, 2023

Created the Terms of Service and Privacy Policy

November 29th, 2023

Added address and registration number, removed “entity in formation” definition.

Terms and Conditions