Uncanny’s Privacy Policy
Introduction
Uncanny Spółka Z Ograniczoną Odpowiedzialnością (“Uncanny,” “we,” “our,” or “us”) is committed to respecting your rights and our responsibilities regarding your privacy and personal information. This Privacy Policy (“Policy” or “Privacy Policy”) elucidates how we gather, utilize, share, store, and disclose information we obtain from or about you when you engage with:
- The websites we operate or that operate on our behalf, including, but not limited to, Uncanny.global and any other websites controlled by Uncanny (“Websites”).
- The AI-powered translation services we provide, which are accessible through our Websites, mobile applications, and other platforms, including third-party platforms, API services, and other offerings that we might introduce (collectively referred to as “Services”).
This Policy applies to your interactions with our Websites and Services, including those available on third-party platforms. The term “use,” as mentioned herein, encompasses actions such as access, installation, signing into, connecting with, downloading, visiting, or browsing our Websites or Services.
LEGAL AGREEMENT: By utilizing Uncanny’s Websites and Services, you are entering into a legally binding agreement with us and thereby accept the terms of this Privacy Policy. It’s essential to review this Policy in tandem with our Terms of Service and any other agreements we provide that oversee your interactions with our Websites and Services. If you do not align with this Policy, our Terms of Service, or any other pertinent agreements, we advise refraining from using our Websites and Services. Undefined terms here shall retain the meanings ascribed in our Terms of Service.
Your contractual partner is Uncanny Spółka Z Ograniczoną Odpowiedzialnością, a corporation registered in Poland. Whenever you engage with any of our platforms or services, you signify your agreement with the terms delineated in this Policy.
Additionally, for detailed Terms and Conditions of Uncanny Services visit:
www.uncanny.global/terms-and-conditions/
The Scope of This Policy and the Covered Sites
Scope: This Privacy Policy outlines the practices of Uncanny concerning the collection, use, and safeguarding of personal data from users of our AI-powered translation services. This policy is applicable to all interactions with our platforms, be it via our website, mobile applications, or any other designated platforms.
Covered Sites: This policy covers all websites and platforms operated by Uncanny, including but not limited to uncanny.global including all our subdomains such as app.uncanny.global.
Whenever you interact with any of these platforms, you agree to the terms stated in this policy.
Table of Contents
Uncanny’s Privacy Policy
Introduction
The Scope of This Policy and the Covered Sites
The Types of Information We May Collect
Our Use of Cookies and Automated Information Collection
How We Use The Information We Collect
When and How We Share/Disclose Your Information With Third Parties
How We Keep Your Information Secure
Your Choices Concerning The Use of Your Information
How We Respond to Do Not Track Signals
How Do You Access and Update Your Information
How to Delete Your Account and What Happens When Your Account is Terminated or Deleted
Our Policy Concerning Children
Modifications To This Policy
International Operations: A Note To Users Outside Of the U.S.
EU Data Transfer Mechanisms & EU Safe Harbor
Your California Privacy Rights
Your Rights Under the General Data Protection Regulation (GDPR)
What If You Have Questions About Your Privacy
The Types of Information We May Collect
Uncanny gathers various types of personal information to ensure effective service delivery and enhance user experience:
- User emails: Used primarily for communication and service notifications.
- Payment details: To process transactions for our services.
- Usage patterns: Such as service utilization frequency and accessed features.
- Device specifications: Including device model, operating system, and browser variant.
- IP locations: To enhance service delivery and for security reasons.
- Cookies and web markers: Employed for site analytics and to understand user preferences.
- Additional Data: Any supplementary data users willingly offer to Uncanny or that which is necessary to amplify user experience.
Our Use of Cookies and Automated Information Collection
Cookies are tiny text files placed on your device. Uncanny uses cookies to:
- Remember user preferences and sessions.
- Analyze platform traffic and user interactions.
- Deliver personalized content and advertisements.
Users can opt to deactivate cookies via their browser settings, but this may reduce the platform’s efficacy and overall user experience. Automated tools may also collect non-personal data, such as browser type and access times.
How We Use The Information We Collect
The data collected serves multiple purposes:
- Service Delivery: To provide, maintain, and improve our AI translation services as well as allow for the authentication of your.
- Communication: To send updates, service notifications, and promotional messages.
- Analysis: To monitor and analyze usage patterns and trends.
- Security: To ensure the integrity and security of our services.
- Enhancements: To personalize user experience and develop new features.
When and How We Share/Disclose Your Information With Third Parties
When and How We Share/Disclose Your Information With Third Parties
Uncanny strictly refrains from selling, leasing, or distributing users’ personal data to third parties without explicit consent, except:
- When mandated by law: If legal obligations necessitate sharing personal data.
- To fulfill our service commitments: This may involve sharing data with partners that help deliver our services.
- With trusted business partners: These partners work on behalf of Uncanny under stringent confidentiality agreements to ensure user data’s security and privacy.
- With our payment provider, Stripe, upon making a purchase: When you make a purchase on our platform, your payment-related information (e.g., credit card details) is processed directly by Stripe.
Uncanny does not store sensitive payment data. Instead, Stripe handles all payment processing securely. Stripe has its own robust privacy policies and security measures, ensuring compliance with global payment standards. For more details on how Stripe manages and secures your data, please refer to Stripe’s Privacy Policy found at: https://stripe.com/privacy
How We Keep Your Information Secure
Uncanny prioritizes data security through:
- Encryption: Both during transit and storage.
- Regular Updates: To counteract security vulnerabilities.
- Restricted Access: Only authorized staff can access personal data.
- Data Backups: Routine backups to prevent data loss.
Your Choices Concerning The Use of Your Information
Your Choices Concerning The Use of Your Information
This section provides a comprehensive overview of the rights users have regarding their data, instilling confidence in Uncanny’s commitment to privacy.
At Uncanny Spółka Z Ograniczoną Odpowiedzialnością, we believe in giving users control over their personal data. In line with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), users have several rights and choices:
- Opt-out of Promotional Communications: Users can choose to opt-out of receiving promotional emails, newsletters, or notifications from Uncanny. Each promotional email will include an ‘unsubscribe’ link at the bottom.
- Account Settings and Preferences: Users can log into their Uncanny account to update, modify, or delete certain personal data. This includes changing password, email address, or communication preferences.
- Deactivate Cookies: Users have the option to deactivate cookies via their browser settings. However, doing so may affect the platform’s efficacy and overall user experience.
- Access and Data Portability: Under GDPR, EU users can request access to their personal data and can ask for a copy of their data in a commonly used and machine-readable format.
- Right to Deletion: Both GDPR and CCPA provide users with the right to request the deletion of their personal data from our systems, with certain exceptions.
- Right to Non-Discrimination: As per CCPA, California residents have the right to non-discriminatory service and pricing from Uncanny, even if they exercise their privacy rights.
- Limit Data Processing: GDPR allows users to limit the processing of their data in certain circumstances, such as if they believe their data is inaccurate or collected unlawfully.
- Object to Data Processing: Users, especially those under GDPR, can object to certain types of data processing, including for direct marketing purposes.
- Avoid Sale of Personal Data: As per CCPA, California residents can opt-out of the sale of their personal data to third parties.
- Know Your Data: Users have the right to know what personal data is being collected, the sources of that data, the purposes for which it’s being used, and whether it’s sold or disclosed to third parties.
- Data Controllers and Processors: Uncanny Spółka Z Ograniczoną Odpowiedzialnością is the primary Data Controller, determining the purpose and means of processing your personal data. We may engage trusted third parties as our Data Processors, who process data on our behalf in accordance with our privacy directives.
- Automated Decision Making: At times, we might use automated systems to make decisions, including profiling. Users have the right to know the logic involved, the significance, and the envisaged consequences of such processing.
- Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes we collected it for. The exact period can vary based on the nature of the data and our contractual and legal obligations.
- Cross-Border Data Transfers: As a global entity, Uncanny may transfer data across borders. When data is transferred outside the EU, we ensure that appropriate safeguards, as required by GDPR, are in place.
To exercise any of these rights or for more details on how to make these choices, users can reach out to us directly through their account settings or contact privacy@uncanny.global. We are committed to responding promptly and ensuring that user rights are upheld.
How We Respond to Do Not Track Signals
What is Do Not Track (DNT)? DNT is a privacy preference that users can set in their web browsers. When a user turns on DNT, the browser sends a signal to websites, web applications, and web services to stop tracking the user’s activity.
Uncanny’s Stance on DNT: We respect and honor users’ privacy preferences. If DNT is activated on a user’s browser, Uncanny will limit certain tracking activities, such as:
- Site analytics that are tied to individual user identifiers.
Third-Party Behavior: While Uncanny adheres to DNT signals, it’s essential to note that some third-party affiliates or services (such as Google Analytics) integrated into our platform might continue tracking activities for other purposes. We recommend reviewing their respective privacy policies to understand their practices.
Staying Updated: Our DNT policy may undergo changes in response to evolving best practices, technological advancements, or regulatory requirements. We encourage users to periodically review this section to stay informed about our DNT practices.
How Do You Access and Update Your Information
Users can review, modify, or update their personal data by logging into their account and navigating to the account settings. Assistance can also be sought by contacting privacy@uncanny.global.
How to Delete Your Account and What Happens When Your Account is Terminated or Deleted
Requesting Deletion: To delete your Uncanny account, users should contact our support team. Once a deletion request is made, your account will be put into a “pending deletion” status.
To request account deletion contact us via one of the following emails:
privacy@uncanny.global
support@uncanny.global
30-Day Grace Period: After initiating a deletion request, there will be a 30-day grace period. During this time, the account remains inactive, and all personal data associated with the account will be inaccessible. This grace period serves as a safety net for users in case they change their mind or if the deletion request was made in error. Users can contact our support team within these 30 days to restore their account.
Post Grace Period: If no action is taken by the user during the 30-day grace period, all personal data associated with the account will be permanently removed from our systems in compliance with the GDPR. However, for business intelligence, audit, and other legitimate purposes, we might retain anonymized or aggregated data, which cannot be used to identify individuals.
Data Use During Grace Period: It’s worth noting that during the 30-day grace period, Uncanny will not use the personal data associated with the account for any promotional or marketing purposes. The data remains sealed and is only retained to facilitate potential account recovery.
Right to Erasure Under GDPR: In line with the General Data Protection Regulation (GDPR), users have the right to erasure, ensuring that their data is deleted promptly upon request. The 30-day grace period is designed with user interests in mind, but if a user wishes for immediate deletion without waiting for the grace period, they can specify this in their request, and Uncanny will comply.
Our Policy Concerning Children
General Stance: Uncanny recognizes the importance of safeguarding the privacy of children. Our services are designed primarily for professional use and are intended for individuals who are 13 years of age or older. We do not knowingly collect or solicit personal information from children under the age of 13.
Professional Tool Directed at Adults: Uncanny’s platform is crafted as a professional tool, primarily directed towards adults and businesses. While we acknowledge and celebrate young developers, including those in our team who started early many years ago, it’s vital to emphasize that younger individuals below the age of 18 wishing to utilize Uncanny should do so with the explicit consent and supervision of their parents or guardians. Any agreements or terms of service set up for such users should be understood and accepted by their parents or guardians on their behalf.
GDPR (European Union): In line with the General Data Protection Regulation, we do not process the data of children under 16 without the explicit consent of their guardians. Member states of the EU may have varying age limits, but they all fall between 13 and 16. If we become aware that we have collected personal data from a child under the age specified by EU member state law without parental consent, we will take steps to delete that information promptly. In the event an account is forced to be closed due to it belonging to a minor, there will be a 30 day grace period during which the users will be able to download their data & files – after that it will be deleted.
COPPA (U.S. Law): In compliance with the Children’s Online Privacy Protection Act, we do not collect or solicit personal information from anyone under the age of 13 in the United States. If we learn that we have gathered personal information from a child under 13 without verification of parental consent, we will delete that information.
CCPA (California): Under the California Consumer Privacy Act, California residents under 16 years of age must provide opt-in consent before their personal information is sold. We adhere to this by not selling personal data without explicit consent.
Action on Unauthorized Child Data: If we become aware that we have inadvertently received personal information from a child under the age threshold respective to their jurisdiction, and without the necessary parental/guardian consent, we will delete such information from our records. If parents or guardians become aware that their child has provided us with personal information without their consent, they should contact us at privacy@uncanny.global. We will promptly take steps to remove such information and terminate the child’s account.
Encouraging Parental Supervision: We encourage parents and guardians to take an active role in their children’s online activities and to be aware of the platforms and services their children use. Given the professional nature of Uncanny, it’s even more vital for parents to oversee the interactions and engagements of younger users on our platform.
Modifications To This Policy
Policy Updates: Uncanny is committed to remaining at the forefront of data privacy best practices. As such, this policy may undergo periodic updates to reflect changes in our practices, technological advancements, or regulatory requirements.
Communication Channels: Changes to this policy will be communicated through multiple channels to ensure our users are well-informed:
- Platform Notifications: Any modifications will be prominently highlighted on our platforms, in the changelog of the footer of the footer in both the Privacy Policy & Terms of Service.
- Email Notifications: For significant changes or updates that might impact user rights or the way we handle personal data, we will send direct email notifications to our users, providing a summary of the changes and links to the full updated policy.
- Update Date: Every version of this privacy policy will include a ‘Last Updated’ date for users to easily ascertain the timeliness of the information.
User Acknowledgment: Continued use of Uncanny’s services following the introduction of changes to this policy indicates user acknowledgment and acceptance of the revised terms. We encourage users to review this policy regularly and reach out with any questions or concerns.
Feedback and Inquiries: We value the feedback of our users. If you have suggestions, questions, or require clarity about any aspect of our privacy policy, please contact us at privacy@uncanny.global.
International Operations: A Note To Users Outside Of the U.S.
Global Operations and Data Storage: Uncanny operates on a global scale to cater to the diverse needs of our users. While our primary data servers are located in the European Union, we are continuously expanding to meet the growing demand of our user base. As such, we may extend our server footprint to the U.S. and other regions in the future.
Data Transfer and Processing: By using our services, users should be aware that their information might be transferred to — and maintained on — computers located outside of their country or other governmental jurisdiction, where the data protection laws might differ from those of their country. Especially for users outside the European Union or the U.S., your information may be processed and stored in the U.S., the EU, or other regions where Uncanny has its facilities.
Consent to Data Transfer: By choosing to provide us with your information and using our services, you consent to the transfer, processing, and storage of your information outside of your local jurisdiction. We take all necessary steps to ensure that your data is treated securely and in line with this Privacy Policy and international data protection standards.
Safeguarding International Data: Uncanny is committed to ensuring the security of user data, regardless of where it’s stored or processed. We employ a variety of security measures and adhere to international data protection protocols to safeguard user data. This includes compliance with the General Data Protection Regulation (GDPR) for our EU users and other applicable data protection laws for users from other regions.
Third-Party Service Providers: As part of our international operations, we may also engage third-party service providers located in different jurisdictions. These providers are bound by data processing agreements that ensure the confidentiality and security of user data in line with global standards.
Continuous Monitoring and Updates: As we expand and evolve, our data storage and processing practices may be updated. We encourage users to frequently check this section for any changes and to stay informed about how we are helping to protect the personal information we collect.
EU Data Transfer Mechanisms & EU Safe Harbor
Uncanny’s Commitment: Uncanny is dedicated to ensuring the privacy and protection of its users’ data, especially for our users from the European Union. We are committed to ensuring that any data transfers from the EU to other regions are done in full compliance with EU data protection laws.
Former EU Safe Harbor and Privacy Shield: While Uncanny initially adhered to the EU Safe Harbor framework, and later to the EU-US Privacy Shield, both mechanisms have since been invalidated by the European Court of Justice. We continuously monitor legal developments and adjust our data transfer practices accordingly to ensure the utmost protection for our users.
Current Mechanisms: In the absence of the Safe Harbor and Privacy Shield frameworks, Uncanny relies on other legally recognized mechanisms for the transfer of EU data to the US and other regions. This includes tools like Standard Contractual Clauses (SCCs) and Binding Corporate Rules (BCRs), which are designed to ensure that European users’ data receives the same level of protection it would within the EU, regardless of where it’s processed.
Data Protection Principles: Regardless of the legal mechanisms in place, Uncanny remains steadfast in its commitment to the core data protection principles, ensuring that EU citizens’ data is:
- Processed fairly and transparently.
- Collected for specific, explicit, and legitimate purposes.
- Accurate and kept up to date.
- Stored securely and protected against unauthorized or unlawful processing, accidental loss, destruction, or damage.
Continuous Engagement with EU Authorities: We remain in close contact with European data protection authorities to ensure our data transfer mechanisms align with any new developments and directives.
Queries and Concerns: European users with inquiries or concerns about their data protection can reach out to us directly at privacy@uncanny.global. We prioritize these concerns and aim to address them promptly and comprehensively.
Your California Privacy Rights
Introduction: Uncanny recognizes and respects the privacy rights of California residents as stipulated in the California Consumer Privacy Act (CCPA). This section provides detailed information about the rights of California consumers and how they can exercise these rights regarding their personal information.
Right to Know: California residents have the right to request information about the personal data that Uncanny collects, uses, and discloses. You can ask for a detailed report on:
- Categories of personal data we have collected about you.
- Sources from which the personal data was collected.
- Purpose for collecting or selling the personal data.
- Categories of third parties with whom we share or to whom we sell the personal data.
- Specific pieces of personal data we have collected about you.
Right to Delete: California residents have the right to request the deletion of their personal data stored by Uncanny, subject to certain exceptions as outlined in the CCPA.
Right to Opt-Out of Sale: While Uncanny does not sell personal data in the conventional sense, California residents have the right to opt-out of any potential sale of their personal data to third parties.
Non-Discrimination: In alignment with the CCPA, if a California resident exercises their privacy rights:
- They will not receive discriminatory treatment by Uncanny.
- They will not be denied goods or services.
- They will not be charged different prices or rates for goods or services, including through the use of discounts or other benefits.
- They will not be provided a different level or quality of goods or services.
Exercising Your Rights: To exercise any of the rights mentioned above, California residents can contact us directly through their account settings or by reaching out to privacy@uncanny.global. Upon receiving a request, we will verify your identity before processing it.
Authorized Agent: California residents can designate an authorized agent to make a request on their behalf. The designated agent will need to provide proof of authorization.
Data Security: Uncanny employs rigorous security measures to protect the data of California residents, ensuring it’s handled with the utmost care and in compliance with the CCPA.
Updates and Changes: As regulatory landscapes evolve, Uncanny may update its practices and this section to remain in compliance with the CCPA and to provide California residents with full transparency about their data.
Your Rights Under the General Data Protection Regulation (GDPR)
For users within the European Union, Uncanny is committed to ensuring compliance with the General Data Protection Regulation (GDPR). This means:
Right to Access: Users have the right to request access to their personal data, allowing them to receive a copy of the personal data we hold about them.
Right to Rectification: If personal data is inaccurate or incomplete, users have the right to have it corrected.
Right to Erasure: Users can request the removal of their personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected for.
Right to Restrict Processing: Users have the right to request the restriction of their personal data’s processing under specific conditions.
Right to Object: Users can object to the processing of their personal data in certain circumstances, such as for direct marketing purposes.
Right to Data Portability: Users have the right to request the transfer of their personal data to another organization or directly to them, provided it’s technically feasible.
Right to Lodge a Complaint: Users have the right to lodge a complaint with the appropriate data protection authority if they believe that Uncanny has not complied with the requirements of the GDPR concerning their personal data.
Exercising Your GDPR Rights: To exercise any of the rights mentioned above, please reach out to us at privacy@uncanny.global. We will respond to your request promptly and in any event within one month of receipt.
Note: While we strive to protect user privacy, we may need to disclose personal data when required by law, wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process.
What If You Have Questions About Your Privacy
For any inquiries or concerns about this Privacy Policy or Uncanny’s data practices, please contact us at privacy@uncanny.global
Last Updated: October 11th, 2023
Changelog
October 11th, 2023
Created the Terms of Service and Privacy Policy
